Medicines: are they reimbursed?

Refund conditions

Refund conditions

Refund process on

How to return the goods?

Please pay attention to an explanation of the return conditions before returning the package.

The following circumstances are not a precondition for the effective exercise of the right of return.

You can print a return form in your account. However, if you would like to return refrigerated medication or prescription products, we ask that you contact our customer service first to clarify the next steps. This avoids unnecessary costs.

Please use safe packaging for return shipping, preferably the original packaging from your order. You can send the package to the post office. Please save the receipt.

Return of money paid after return of ordered goods

As soon as the goods you ordered earlier come back, you will receive an email confirmation from us regarding receipt. After checking the goods, the invoice amount will be returned immediately. It can take up to 14 days, depending on the payment method. In the event of a full refund, we will also reimburse you for the return cost. Express delivery charges are not reimbursed.

The refund will be made to the bank account from which the payment was made.

The laws of the European Union on the marketing of drugs prohibit accepting the return of drugs sold.

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