Eu-medcare > Frequently Asked Questions

Frequently Asked Questions

How to validate an order?

When you click to submit an order after selecting a product to purchase, you will be directed to our SSL secure server where you will begin the order payment process. Your order will then be submitted for approval and processing.

What happens after I place my order?

Once you have placed your order, the information you have provided, our pharmacy will be notified. At this point your order will be fulfilled and shipped to you via USPS or other courier if the shipping address is in Europe. The package you will receive will contain information explaining the use, dosage, and all the precautions and warnings relating to this medication.

Why are your prices so low?

We keep prices low and quality of the highest standard, just reducing costs where possible. Low margins, few employees, batch shipping, more repeat customers, physical absence of a distribution center, and more. By moving our business to the Internet, we were able to reduce our maintenance costs by 50%, and offer our customers much more affordable prices. By working online, we save on rental costs, employees, materials and pass those savings on to you.

What is a generic drug?

A generic drug is an identical copy of the brand name drug in strength, safety, potency, dosage, quality, performance and its intended use.

Are generic drugs as safe as brand name drugs?

Yes. Since generics use the same active constituents and are shown to have the same effect on the body, they carry the same risks and benefits as their branded counterparts.

Do generic drugs take longer to work in the body?

No. Generic drugs work the same way and for the same duration as brand name drugs.

Why are generic drugs cheaper?

Generic drugs are cheaper because the generic manufacturers do not have to bear the investment costs of the designer of a new drug. New drugs are developed under patent protection. The patent protects investment – including research, development, marketing, and promotion – by giving the company the sole right to sell the drug as long as it is valid. As for patents that are soon to expire, manufacturers can apply to the FDA to sell generic versions. Because these manufacturers do not have the same development costs, they can sell their products at huge discounts. Also, when generic drugs are approved, there is more competition, which keeps prices low. Today, almost half of the prescriptions contain generic drugs.

Are brand name drugs made in more modern facilities than generic drugs?

No. Generic companies have structures comparable to those of branded companies. In reality, branded companies are linked to about 50 percent of the production of generic drugs. They often reproduce their own branded drugs or others but sell them without the brand name.

If brand name drugs and generic drugs have the same active constituents, why do they look different?

In the United States, trademark laws do not allow a generic product to be the same as a brand name drug. However, a generic drug must duplicate the active constituent. Colors, flavors and some other inactive constituents may be different.

How do you ensure the confidentiality of my information?

We are committed to preserving your medical and private privacy. All the data we receive is legally protected by the laws of patient-doctor secrecy. Our online ordering system uses the latest secure encryption technologies and all personal or financial information will be subject to high levels of technical security (128bit SSL) with all reasonable precautions. Our system also contains preventive measures on site to protect against credit card fraud. Individuals who attempt fraudulent use of credit cards will be immediately reported.

What is your legal status?

By developing these new ways of delivering medical services online, our organization is committed to meeting all regulations and guidelines, and exceeding them where possible. The medicines we supply are obtained from legal pharmaceutical wholesalers, so you can be sure that you are receiving the same medicine as the medicine in your neighborhood.

What is your shipping policy?

Quick and easy. Your order will be executed, shipped and delivered within 4 to 12 business days. We will notify you by email if we have a problem with the fulfillment of your order. You will receive a confirmation email when your product is shipped.

Do you ship every day?

We do not process orders on weekends. If you place an order after 2:00 p.m. EST (Eastern Standard Time) on a Friday, the order will be registered with the logistics department and processed the following Monday.

What is your refund policy?

Due to federal and local laws, we cannot receive medication back once it has been distributed. If for some reason you have not received your order or if it has been lost, we will refund you immediately or send you another package at your request.

How to cancel an order?

You can cancel your order before it is shipped by sending a cancellation request on the “Contact us” section. Our online pharmacy offers you to buy Viagra , Cialis, Kamagra or Viagra for women at the best prices!
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